Telephone
You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our Customer Service team.
Phone: 1300 376 393
Business hours
9:00am – 5:00pm Monday - Friday (except public holidays).
Response times
We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.
Application processing time frames can vary (5-8 days) and may take longer than usual if an application is incomplete and additional documentation is required to complete the assessment process.
Non-English speakers
If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.
Solar Homes information in community languages is also available.
National Relay Service (NRS)
TTY (Teletypewriter) users can phone 133 677 and ask to be put through to Solar Victoria on 1300 376 393. Speak and Listen (speech-to-speech) users can phone 1300 555 727 and ask to be put through to Solar Victoria on 1300 376 393. For more information: accesshub.gov.au/about-the-nrs
If you have a question about the program, you can email our Customer Service team.
Email: enquiries@team.solar.vic.gov.au(opens in a new window)
Postal address
You can post electronic, scanned or photographic copies of documents to support your application to:
Solar Victoria
PO Box 104
Morwell, 3840
Social media
Follow us on social media for the latest news on the Solar Homes Program, including our rebates programs and industry, quality and safety updates. We monitor these accounts during business hours.
- Facebook: facebook.com/SolarVictoriaAU(opens in a new window)
- Twitter: twitter.com/SolarVictoriaAU(opens in a new window)
- LinkedIn: linkedin.com/company/SolarVictoria(opens in a new window)
Make a complaint
If you would still like to make a formal complaint, this can be done in a number of ways.
Positive Feedback
Customer feedback is highly valued and we’d love to hear from you about your experience with Solar Victoria. You can provide your feedback at feedback@team.solar.vic.gov.au
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