View audit results online

This information steps you through tasks and processes to help you track and action your audit results in the Solar Victoria retailer portal.

The audit section of the portal

The workflow in the audit section of the portal manages rectification work when an installed system is found to be non-compliant.

Some of its features include:

• Email notifications – retailers and installers are notified by email when an audit report is uploaded to the portal (the final audit report is also attached to the email). We provide retailers with a link to access the portal so they can see any rectifications required online.
• Easy access to audit reports – your audit reports will also be stored in the portal and can be downloaded from the portal at any time.
• Rectifications list – a list of rectifications required for audited installations.
• Rectification status – the ability to track the status of your rectifications.
• Ability to upload evidence – easily upload evidence of rectification work completed.

We encourage retailers to share and discuss audit results with installers and Electrical Inspectors (LEIs) to drive continuous improvement and ongoing learning.

How to view your audit results

1. You will receive an email notification with a link to view your audit rectifications in the Solar Victoria retailer portal.

2. Go to the Solar Victoria portal and enter your login details.

3. Click on ‘Installations with Audit’ in the top navigation bar to see your audit and rectification information.

Retailers can see all installations with audit results uploaded and their status.

The audit statuses include:

• Rectification Required – we send the final audit report to the retailer and installer with the rating ‘Needs Rectification’ or ‘Unsafe’.
• Audit Passed – we send the final audit report to the retailer and installer with rating ‘Adequate or ‘Improvement identified’.
• Under Review – the retailer has submitted their response from ‘Complete Rectification’ tab.
• Additional Information Required – we have reviewed the rectification response and requested additional information.
• Rectification Completed – we have reviewed and approved the rectification response from the retailer and/or Installer.
• Rectification Overdue – the retailer has not responded within 30 days from the first notice regarding the rectifications that need to be completed.
• Pending Further Action – the rectification has not been completed for more than 41 days.
• Extension Provided – the retailer has contacted us and requested an extension.

Retailers need to address any issues with the audit report findings with TechSafe Australia (the independent auditor for the Solar Homes Program) during the draft period. For more information, see Audits.

4. Download your audit report by clicking on ‘View File’ in the ‘Documentation’ field to the right.

Retailers can download audit reports at any time for installations with audit results.

How to respond to audit rectifications

Retailers can respond to rectifications in the Solar Victoria portal.

When completing rectification information, you can save and exit at any time – but you must come back later to complete the required information and submit.

1. If the status of an installation is ‘Rectification Required’, click on the ‘Audit number’ to view or edit the audit and rectification record.

From here, retailers can add information about the steps taken to complete rectifications and ensure installations are compliant.

• The ‘Draft Audit Rating’ reflects the audit result from TechSafe Australia that the retailer has already received, prior to the final audit result being uploaded to the portal.
• The ‘Final Audit Rating’ will tell you your final audit result and outline necessary rectifications.
• The ‘Due Date’ will tell you when all rectifications need to be completed by.
• The ‘Rectification Items’ list shows you the individual rectifications that need to be made.

When rectifications have been completed on the installation, you can proceed to the next step.

2. Click on the blue ‘Complete Rectification’ button to add rectification information to the portal.

When reviewing rectification items on the ‘Review Rectification Items’ tab, hover over the ‘i’ icon to see the specifics of that rectification issue, or view guidance about what information you should be entering.

In the ‘Response’ section, explain how you have rectified the identified issue. Upload files that provide evidence for this issue being rectified. Evidence could be photos of the new products or rectifications performed, that clearly demonstrate that the item has now been rectified.

Click next.

3. Note the administrative details of the rectification, what steps will be taken to ensure future installations are compliant and upload the Certificate of Electrical Safety (if applicable).

On the ‘Audit Response’ tab:

1. Include the date rectifications were performed. If rectification works were completed over a number of days enter the last day. In accordance with clause 45 of the Retailer Terms and Conditions, rectification work to address audit findings must be completed within one month of notification.
2. Include the Solar Victoria approved installer who completed the rectification. If a non-Solar Victoria approved installer has completed the rectification, please provide a reason why.
3. Note one key step you will take to ensure future installations are compliant. Solar Victoria expects retailers to use the findings from audits to improve the safety and quality of future installations.
4. If a new Certificate of Electrical Safety was issued post-rectification, you will need to upload the new certificate. If a new Certificate of Electrical Safety was not issued, please explain why it was not required. If you are unsure as to whether a CoES is required refer to the Energy Safe Victoria website for further information.

Click next.

4. Review and confirm rectification details and click on the ‘Submit’ button.

Timelines for audit rectifications

If an audit has been classified as “unsafe” or “needs rectification”:

1. We will send the final report with a rectification notice advising that the identified issues must be rectified within 30 days.
2. The retailer must contact the customer within seven days to arrange a time to complete any rectification works.
3. Once the retailer has completed the rectification works, they must upload evidence to the portal.
4. We will then review the provided evidence and change the job status to rectification complete.
5. If we have any follow-up questions, we will change the status of the audit to “Additional information required” and contact the retailer. Any additional information required needs to be submitted to Solar Victoria via our Quality Assurance team at quality.assurance@team.solar.vic.gov.au. This information cannot be uploaded to the portal.